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Parents trying to arrange transport for their children with special educational needs are being greeted by a message not to call due to “exceptional demand”. An automated response from a Derbyshire County Council phone line for special educational needs transport queries and requests, read out by computer software as opposed to a pre-recorded statement by a member of staff, currently tells callers: “Hello, this is specialised transport.
“We are currently unable to take any calls due to exceptional demand therefore all enquiries regarding SEND home to school transport should be emailed to children’s services on sentransport@derbyshire.gov.uk. If you are an operator or educational setting and have a query about current transport arrangements please email specialisedtransport.services@derbyshire.gov.uk.
“We are experiencing a significant increase and sending an email will ensure you are
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