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Premium Bonds holders experiencing delays in receiving their prize cheques have been advised by NS&I to complete a specific form to secure their funds. A disgruntled customer contacted NS&I following a four-month wait for their prize cheque, querying, "Prize cheques from May not received. I have written and phoned but no response. Can I email?"
NS&I gives customers the option to receive prize winnings via cheque or alternatively, have prizes paid directly into a bank account or reinvested into additional Bonds. In response, NS&I expressed regret for the inconvenience: "We're sorry to hear you've not received your May prize warrants.
"Our email channel can only answer general queries about NS&I products and services, as they don't have access to customer accounts or processes. To request a replacement, please complete and submit the following online form."
A link was provided to the customer for an NS&I online form to
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